Rejected petition Introduce customer service training for all staff at Cardiff’s Public Licensing Carriage Office.

The experience of attending the Public Carriage Office in Cardiff is far below any standard expected from a government establishment or any customer facing business. The staff are constantly rude, obnoxious, talk down to and patronise licensed drivers on a daily basis.
Something really needs to be done to improve the experience for all.
We are calling on all Private Hire and Hackney drivers in Cardiff to stand up and push for change and better treatment from The Public Carriage Office.

Why was this petition rejected?

It’s about something that the Senedd or Welsh Government is not responsible for.

Petitions to the Senedd cannot concern an issue that is the operational responsibility of a local authority and, therefore, we are not able to accept a petition on this issue.

You could consider contacting Cardiff Council or your local representatives about this matter instead. Local councillor details can be found on the Cardiff Council website: https://www.cardiff.gov.uk/ENG/Home/Pages/default.aspx

We only reject petitions that don’t meet the petition standards

Rejected petitions are published in the language in which they were submitted

Date submitted 25 October 2021
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